Support

Email support@heyatlas.org. That is the whole system. There is no ticket portal to learn, no chatbot in the corner, and no form that asks you to categorise your problem before it will let you describe it.

ATLAS is early and small. You are emailing the people who build it.

What to expect

We aim to reply within 48 hours, excluding Sundays. If something is broken badly enough that you cannot work, say so in the subject line and it goes to the front.

Atlas Team and Atlas Business include priority support, which means your message is answered first — not that it goes to a different person.

What helps us fix it faster

You do not have to do any of this. It just shortens the round trips.

• What you expected, and what happened instead. "The Daily Brief was empty this morning" tells us more than "the brief is broken".
• Roughly when. A timestamp lets us find the exact run in the logs.
• Which connector, if it involves one. Google Workspace, Microsoft 365, Slack, Asana, or a notetaker.
• A screenshot, if it is something you can see.

Please do not send passwords, API keys, or OAuth tokens. We will never ask for them, and there is no support problem that requires one.

Billing, cancelling, and refunds

To update a card, cancel, or ask for a refund, email support@heyatlas.org. Cancelling takes effect at the end of the period you have already paid for — you keep access until then, and you are not charged again. The 30-day money-back guarantee is honoured on request, no reason needed. Email support@heyatlas.org within 30 days of your first charge and we refund that month in full. The Terms of Service set this out in §7.

Your data

To export or delete your data, or to ask what ATLAS holds about you, email privacy@heyatlas.org — it reaches the same people but keeps those requests in one place, which is what makes them auditable. You can also disconnect any connector yourself at any time from Connections, which stops all further access immediately.

The Privacy Policy lists every permission ATLAS requests and why.

Security

If you believe you have found a security problem, email security@heyatlas.org rather than opening it in public. Tell us what you found and how to reproduce it. We will confirm receipt, keep you updated, and credit you if you would like to be credited.

What is not built yet

Atlas Council, Atlas Flow and Atlas Vision are in build and not available. They are marked that way on the pricing section too. If you are having trouble finding one of them, that is why — nothing is wrong with your account.

Which connectors work today is stated on the home page, and that list is kept accurate by a check that fails our build if the page and the software disagree.

Divitiae Holding LLC · Operator of ATLAS